Question 1

How does UNIWATER decide which system to recommend?

Accepted Answer

UNIWATER's recommendation starts with understanding your specific situation — water source, observed problems, home type, and daily usage. We then either test or evaluate your water quality and conduct a site survey. Only after this do we recommend a specific system and size it correctly for your needs.

Question 2

Do I need a water softener or a water filter?

Accepted Answer

This depends on your water quality. Hard water (causing scale, skin dryness, geyser damage) needs a softener. Turbid or contaminated water (sediment, chlorine, bacteria) needs filtration. Iron water (brown stains) needs an iron filter. Many homes need a combination — UNIWATER's survey determines the right approach.

Question 3

What is a water test and why do I need one?

Accepted Answer

A water test measures key parameters — hardness (TH), iron, TDS, pH, turbidity, and in some cases bacterial indicators. This data is essential to recommend the right system at the right capacity. Without it, any recommendation is a guess. UNIWATER uses water test data to design systems that actually solve your problem.

Question 4

Can I book a water test online?

Accepted Answer

Yes. UNIWATER offers a water test booking process where you can schedule a sample pickup or provide a water sample. We then assess the results and share our recommendation — minimising the need for unnecessary visits.

Question 5

Do you serve my city?

Accepted Answer

UNIWATER currently serves residential and commercial customers across major metros and tier-2 cities in India. Contact us or fill out our consultation form with your city to confirm service availability in your area.

Question 6

How long does installation take?

Accepted Answer

Most residential installations are completed in 2–4 hours. Commercial or complex installations may take a full day. UNIWATER ensures the area is left clean and the system is tested before the team departs.

Question 7

What happens after installation?

Accepted Answer

UNIWATER provides a service schedule and operational guide at the time of installation. Our team is available for post-installation questions and we offer optional Annual Maintenance Contract (AMC) plans for hassle-free ongoing service.

Question 8

How is UNIWATER different from buying from an online marketplace?

Accepted Answer

Marketplace products are generic and self-installed — they're sized for an average home, not yours. UNIWATER conducts a site survey, assesses your water quality, and designs a system appropriate for your specific conditions. This results in better performance, longer system life, and no post-purchase regret.

Question 9

Is soft water safe for plants?

Accepted Answer

Softened water contains slightly elevated sodium which can accumulate in soil over time. For plant watering, untreated water or a dedicated unsoftened outlet is recommended. UNIWATER can configure a bypass for garden or irrigation use.

Question 10

What is the remote site survey?

Accepted Answer

UNIWATER's remote site survey is a digital qualification process where you share your home type, water setup, installation area, and photos or measurements through our online form. This allows us to prepare a preliminary assessment and recommendation before scheduling a physical visit — saving time for everyone.

Question 11

Do I need to be home for the survey?

Accepted Answer

For a physical site survey, yes — a responsible adult who knows the plumbing layout should be present. For the digital remote survey, you can complete it at any time and we'll follow up within 24–48 hours.

Question 12

What if my problem isn't solved after installation?

Accepted Answer

UNIWATER stands behind every system we install. If you're experiencing issues after installation, our team will diagnose and resolve the problem. Systems are installed with performance in mind, and our survey-first approach minimises the risk of the wrong system being installed.

Question 13

Do you serve industrial and commercial customers?

Accepted Answer

Yes. UNIWATER designs and installs water treatment systems for hotels, hospitals, food processing facilities, manufacturing plants, commercial buildings, and other industrial and commercial applications. Commercial systems require different sizing, output quality specifications, and service arrangements — UNIWATER handles all of this.

Question 14

What is a practical or particle filter and do I need one?

Accepted Answer

A practical/particle filter (also called a sediment filter) removes suspended solids — sand, silt, rust particles, and visible turbidity — from your supply. If you receive borewell or tanker water with visible particles, or if you're installing a softener, iron filter, or RO system, a sediment pre-filter is strongly recommended to protect downstream equipment and extend media life.

Question 15

What is an activated carbon filter and when is it needed?

Accepted Answer

An activated carbon filter uses high-surface-area carbon media to adsorb chlorine, taste, odour, and organic compounds from water. It is the right solution for homes on municipal supply with chlorine taste or odour issues. It is also used as a pre-treatment stage before water softeners (to protect resin from chlorine) and before RO systems for drinking water.

Question 16

Do you handle arsenic contamination?

Accepted Answer

Yes. UNIWATER installs arsenic removal systems for homes, communities, and commercial facilities in affected zones. Arsenic contamination is common in parts of West Bengal, Bihar, UP, Assam, and other regions. Because arsenic is colourless and tasteless, treatment must be based on a confirmed water test. UNIWATER conducts or evaluates water testing before recommending an arsenic treatment solution.

Question 17

What is a DM or RO plant and when do I need one?

Accepted Answer

RO (Reverse Osmosis) and DM (Demineralisation) plants are high-capacity, commercial-grade water purification systems. They are required when a large volume of low-TDS or high-purity water is needed — in hotels, hospitals, food processing, pharma, manufacturing, and other industrial applications. Unlike residential products, these are custom-designed for your source water, output volume, and quality requirements.

Question 18

What is the difference between residential and commercial water treatment?

Accepted Answer

Residential systems are designed for household volumes (a few hundred to a few thousand litres per day), domestic plumbing pressures, and common household water problems. Commercial and industrial systems are designed for much higher volumes, stricter output quality specifications, process reliability requirements, and different regulatory contexts. UNIWATER has separate design and service approaches for each.

Question 19

Can UNIWATER handle combination water problems?

Accepted Answer

Yes — and combination problems are common. Borewell water frequently has both iron and hardness, requiring an iron filter before a softener. Municipal water may need chlorine removal, sediment filtration, and softening in sequence. Drinking water often benefits from a dedicated multi-stage purification stage on top of a whole-house treatment system. UNIWATER surveys your water and designs the correct treatment train for your specific combination of problems.

Question 20

How do I get started — what is the first step?

Accepted Answer

The fastest path is to use UNIWATER's Water Problem Checker for a preliminary assessment based on your symptoms. For a more thorough evaluation, book a Water Test to get actual water quality data, or submit a Remote Site Survey so our team can review your home and water setup. All three paths lead to a no-obligation consultation and recommendation.

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