1. Introduction

UNIWATER Solutions Private Limited (“UNIWATER,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information you provide directly to us, including:

Name, email address, phone number, and city when you fill out a contact or enquiry form
Property and water details when you submit a remote site survey
Address and pickup preferences when you book a water test
Any photos or files you choose to submit

We also collect standard web server log data, including IP addresses, browser type, and pages visited, through our hosting and analytics providers.

3. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide the services you requested
Arrange water test bookings and site surveys
Send you service-related communications
Improve our website and services
Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We do not use your information for unsolicited marketing without your explicit consent.

4. Data Storage and Security

Your data is stored securely on our servers. We use industry-standard security measures to protect against unauthorised access, alteration, disclosure, or destruction. While we implement appropriate safeguards, no method of transmission over the Internet is 100% secure.

5. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand website usage and improve your experience. You can disable cookies through your browser settings. [REQUIRES COOKIE CONSENT BANNER — configure per applicable law]

6. Your Rights

You have the right to access, correct, or delete your personal data held by us. To exercise these rights, contact us at hello@univater.in.

7. Third-Party Services

Our website may integrate with third-party services including email delivery providers, analytics platforms, and payment processors. These services have their own privacy policies. [See Integration List in technical documentation for specific services in use]

8. Contact

For privacy-related queries, contact us at: hello@univater.in or UNIWATER Solutions Private Limited, India.